Client Questionnaire

Should you visit any of the Salons listed in the Good Salon Guide and wish to have your comments noted please complete this questionnaire.

Name:	-- Mrs Ms Mr
Address:
Telephone:
Email:
Salon name & address:
Star rating:	-- 5 stars 4 stars 3 stars Registered

1.	Date of visit to salon:
2.	Were you offered a prompt and courteous service?	-- Yes No
3.	Were all charges made clear to you?	-- Yes No
4.	Were you a new client?	-- Yes No
5.	Did you make an appointment?	-- Yes No
6.	Was the salon in clean conditions?	-- Yes No
7.	Were the tools (combs/brushes/rollers etc) in good clean condition?	-- Yes No
8.	Were you provided with a cape or gown to protect your clothes?	-- Yes No
9.	Were you consulted about your hair?	-- Yes No
10.	Were style books available for your use?	-- Yes No
11.	Were you offered any refreshments?	-- Yes No
12.	Were you provided with a freshly laundered towel or gown?	-- Yes No
13.	Were the staff appropriately groomed and dressed?	-- Yes No
14.	If you had a haircut did they use a cutting collar/neck strip?	-- Yes No
15.	Did the end result come up to your expectations?	-- Yes No

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